Frequently Asked Questions

Everything you need to know about our premium home distilling supplies.

What is the average shipping time for my order?

Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.

Do you offer international shipping for ingredients and equipment?

Yes, we ship our products globally. Please note that shipping costs and delivery times vary by country, and customers are responsible for any local import duties.

What is your return policy on food-grade products?

Due to safety and hygiene regulations, we cannot accept returns on opened consumables like yeast, nutrients, or flavorings. Unopened equipment can be returned within 30 days.

Are your flavorings and essences gluten-free?

The majority of our Still Spirits flavorings are gluten-free. Please check the specific product description or label for detailed allergen information before use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How should I store my yeast and spirit essences?

For maximum shelf life and potency, we recommend storing yeast in the refrigerator and keeping essences in a cool, dark place away from direct sunlight.